Return Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind — the 30-Day Trial

You have 30 days from the day your order is delivered to decide. If it is not for you, email us and we refund you in full — and you keep the product. There is nothing to package up, no label to print and nothing to post back. One trial claim per customer, and it applies to everything we sell, including sale purchases.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not as described, contact us at trendhavensgs@gmail.com within 14 days of receipt. We send a replacement or a full refund at no cost to you — and you keep the faulty one. Nothing to post back.

How to Claim

Email trendhavensgs@gmail.com with your order number. We respond within 2 business days.

Refunds are processed to your original payment method within 2 business days of your email; your bank can take another 5–10 business days to show it.